Shipping policy
At LBU LASHES, we carefully prepare and ship every order as quickly as possible. Please review the information below before placing your order.
Order Processing
Orders are typically processed within 1–2 business days after payment is successfully received.
Business days are Monday through Friday, excluding U.S. holidays.
Processing time is separate from the carrier's estimated delivery time.
During holidays, product launches, promotions, or periods of high order volume, processing may take slightly longer. If we are unable to ship your order within the timeframe communicated to you, we will contact you regarding the delay and available options.
United States Shipping
We ship orders throughout the United States.
Available shipping methods and rates are displayed at checkout based on your delivery address and order details.
FREE Standard Shipping is available on qualifying U.S. orders of $150 USD or more, after discounts and before applicable taxes.
Delivery times shown at checkout are estimates provided by the shipping carrier and begin after your order has been processed and shipped.
Canada Shipping
We currently ship to Canada from the United States.
Available shipping options and rates are calculated and displayed at checkout based on the destination and order details.
Please note that international delivery times may vary due to carrier delays, customs processing, weather, and other circumstances outside our reasonable control.
Customs, Duties & Taxes — Canada
Orders shipped to Canada may be subject to import duties, taxes, customs fees, or other charges assessed by Canadian authorities.
Unless otherwise stated or collected at checkout, the customer is responsible for any applicable import duties, taxes, customs fees, or brokerage charges associated with the delivery.
These charges are determined by the appropriate authorities or carrier and are not controlled by LBU LASHES.
Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information when tracking is available.
Please allow some time for the carrier's tracking system to update after your shipping confirmation is sent.
Incorrect Shipping Address
Please make sure your shipping address is complete and accurate before submitting your order.
If you notice an error, contact us at lbulashes@gmail.com as soon as possible.
We will do our best to update your address before shipment, but changes cannot be guaranteed once an order has been processed or transferred to the carrier.
If a package is returned to us because of an incorrect or incomplete address provided at checkout, additional shipping charges may apply before the order can be reshipped.
Lost or Missing Packages
If your tracking information has not updated for an extended period or you believe your package may be lost, please contact us at lbulashes@gmail.com.
We will review the shipment information and assist with the appropriate carrier inquiry or claim when applicable.
If tracking shows a package as delivered but you cannot locate it, please first check the delivery area, household members, neighbors, and the carrier's tracking information. If the package is still missing, contact us and we will review the situation with you.
Damaged Packages or Incorrect Items
If your order arrives damaged, defective, or contains an incorrect item, please contact lbulashes@gmail.com as soon as possible with your order number and clear photos of the product and packaging.
Please refer to our Return & Refund Policy for additional information.
Digital Products
Digital products, e-books, guides, and other electronically delivered products do not require physical shipping.
Access or download instructions are provided electronically when applicable.
Questions
For questions regarding shipping or delivery, please contact:
LBU LASHES
lbulashes@gmail.com